Privacy Policy
Introduction
The purpose of this privacy policy (“Privacy Policy”) is to set forth how Multiwoven, Inc., (“Multiwoven”, “us”, “we”, “our”) collects, uses,and maintains Information (as defined hereafter) about the Users (“you”, “your”) through your access and use of the Product offered by Multiwoven. Capitalized terms not defined herein shall have the same meaning ascribed to them in the Terms of Use available at multiwoven.com/terms (“Terms”).
We recognize the importance of your privacy, and we are committed to ensuring that you are aware of how your Information is being used. Please read this Privacy Policy carefully. Your use of the Product is also governed by our Terms of Use.
If you do not understand any aspects of our Privacy Policy, please feel free to contact us at privacy@multiwoven.com. Please access/use the Product or avail the Services only if you agree with our policies and practices encapsulated in this Privacy Policy and the Terms of Use. Your use or access of the Product shall constitute your consent to the terms of this Privacy Policy and you shall be bound by the same.
Applicability of the policy
This Privacy Policy shall apply to all Information that Multiwoven collects in furtherance to your access/use of the Product including but not limited to any information you may submit to access the Product and avail the Services in accordance with the Terms or e-mails that you exchange with Multiwoven. This information is necessary for the adequate performance of our obligations towards you and to allow us to comply with our legal obligations. Without this information, we may not be able to provide you access to and allow the use of the Product and Services.
Nature Of Information Collected And Manner Of Collection
Multiwoven may collect different types of information, via your use of the Product, which is collectively hereinafter referred to as “Information”. This Information could be of the following types:
(i) ‘Account Information’ – information that you provide while creating an Account such as your full name, phone number, e-mail address, company name and role at the company.
(ii) “Personally Identifiable Information” - information that could be used to identify you such as your name, email address, location and other similar information including any Information
(iii) “Non-Personal Information” - information that cannot be used to identify you such as the webpages that you have viewed and your usage patterns;
(iv) “Device Information”- information which is automatically collected about the operating system or version of the system from which the Product is used.
You are responsible for ensuring the accuracy of any Information you submit to Multiwoven in furtherance of your use or access of the Product. Inaccurate Information may affect your ability to use the Product, the Information you receive when using the Product and/ or availing the Services and our ability to contact you.
You understand that the Information collected by Multiwoven may be collected directly or through automatic tracking of your usage of the Product through the use of cookies or other tracking technologies. The data automatically collected may include usage information such as details of your computing and/or communication device location, connections, or any information that Multiwoven may collect through the use of cookies or other tracking technologies. You may decline these cookies by changing your Product settings, if permitted. However, do note that this may impact the Services availed by you.
Use of Your Information
The Information that we collect from the use and access of the Product and the Services availed will be used for the following purposes:
(i) To provide and maintain Services;
(ii) To make improvement to the Product;
(iii) Internal purposes to understand the background of the Users;
(iv) Correspondence/communicate with you pursuant to your use of the Product;
(v) To provide you with information, Services and emails where you have consented to be contacted for such purposes;
(vi) To notify you about changes to the Product, this Privacy Policy or the Terms of Use;
(vii) To notify you about any change and improvements to the Product, Services and/ or Website;
(viii) Process your payment of the required fee to access the Product and avail the Services;
(ix) For analytical purposes, including but not limited to assessing usage data,
usage patterns and other similar activities to evaluate the Product;
(x) In any other manner we may describe when you provide the Information.
Except as otherwise provided herein, no Personally Identifiable Information will be stored, published, disclosed or shared with any third party without your express consent.
Please do not include or submit any Sensitive Personal Information or Personally Identifiable Information unless specifically requested by Multiwoven. If Multiwoven determines that any Information you have provided or uploaded violates the terms of this Privacy Policy, Multiwoven has the right, in its absolute discretion, to delete or destroy such Information without incurring any liability to you. You agree to your Personally Identifiable Information being used by us in order to contact you and deliver information or administrative notices and any other communication relevant to your use of the Product or availing of Services. If you do not wish to receive these communications, you may at any time inform Multiwoven using the email address privacy@multiwoven.com.
Disclosure of Your Information
We consider the confidentiality and security of your Information to be of the utmost importance. We will use industry standard physical, technical and administrative security measures to keep your Information including the Sensitive Personal Information and the Personally Identifiable Information, confidential and secure and will not share it with third parties, except as otherwise provided in this Privacy Policy, or unless we have a good faith belief that such disclosure is necessary in special cases, such as in compliance with legal/ regulatory requests, to address fraud, security or technical issues or a physical threat to you or other Users. By providing any Information to us, you consent to Multiwoven providing such Information to any governmental, law enforcement or regulatory authorities who exercise jurisdiction over Multiwoven, upon receiving an order to do so under applicable law.
Given the nature of internet transactions, Multiwoven cannot guarantee the security of such Information or take any responsibility for the transmission of Information on the internet because there is some risk that an unauthorized third party may find a way to circumvent our security systems or that transmission of your Information through the Product may be intercepted. Any transmission of Information on the internet is done at your risk and Multiwoven shall not be responsible for the circumvention of the privacy or security settings either by you or any third party.
The Privacy Policy does not apply to, nor does Multiwoven take any responsibility for, any information that is collected by any third party either using the Product or providing any related services including but not limited to payment services through an external platform.
We may disclose your Information to our agents, employees, advisors, service providers and affiliates who require the Information for the purposes of operating and maintaining the Product and for facilitating your use of the Product and availing the Services.
Data Retention and Data Deletion
Multiwoven may retain Information, for such length of time as may be required, in order for us to provide the concerned User with Services, comply with legal obligations, resolve any disputes that may arise, enforce its rights arising out of agreements with Users, and/or for such period as may be required by legislations/orders of regulatory authorities to which Multiwoven is subject. If you no longer want to use our Product and Services and want your Account/ personal information to be deleted, you may contact Multiwoven at privacy@multiwoven.com to request that User Account be deleted. Your Account and all your personal information will be deleted within a period of 7 days from the date on which you request deletion thereof. If you wish to avail Multiwoven’s Product and Services once your Account is deleted pursuant to your request, you will have to sign-up as a new User.
Rectification of Inaccurate or Incomplete Information
You can change, alter, modify, or delete your Account Information at any time by emailing us at privacy@multiwoven.com. However, please note that in the event you alter, or update or delete your account information, we cannot ensure the continuity or quality of the Services being provided to you. Multiwoven may permit or deny modification of any information, to the extent such information is required by it in order to be compliant with and observe applicable laws. You have the right to ask us to correct inaccurate or incomplete personal information concerning you (which you cannot update yourself within your Multiwoven Account).
Data Portability
Data portability is the ability to obtain some of your information in a format you can move from one service provider to another. Depending on the context, you may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
Withdrawing Consent and Restriction of Collecting Data
Where you have provided your consent to the collecting of your personal information by Multiwoven, you may withdraw your consent at any time by sending a communication to Multiwoven at privacy@multiwoven.com specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. However, please note that in the event you withdraw your consent, we cannot ensure the continuity or quality of the Services being provided to you.
International Privacy Rights
Multiwoven may transfer and/or store Information it collects in any country. When Multiwoven transfers to and/or stores your Information to countries other than the one in which you reside, Multiwoven shall maintain and protect Information as described in this Privacy Policy and comply with applicable legal requirements.
Data Security
The Information that you provide, subject to disclosure in accordance with this Privacy Policy and Terms, shall be maintained in a safe and secure manner. Multiwoven’s databases and Information are stored on secure servers with appropriate firewalls owned by Multiwoven or by third parties. While Multiwoven will use all reasonable efforts to ensure that your Information is safe and secure, it offers no representation, warranties or other assurances that the security measures are adequate, safe, fool proof or impenetrable.
Complaints
If you wish to place a complaint with regard to privacy requirements or laws, access any of your Information or would like to update or correct any errors in your Information, please contact our Data Protection Officer/Grievance Redressal Officer, at privacy@multiwoven.com so that we can consider and respond to your request. All requests will be addressed no later than 72 (Seventy-Two) hours from the date such a request is made.
Amendments to the Privacy Policy
This Privacy Policy is subject to change at Multiwoven’s sole discretion. Any changes to the Privacy Policy will be posted on Multiwoven’s website at multiwoven.com/privacy- policy or notified to you by Multiwoven. You are advised to review this Privacy Policy periodically for any changes.
Terms of Use
This Privacy Policy shall form a part of the Terms of Use.